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Customer Service & Hospitality Professional with Diverse Industry Experience
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Competencies
Extensive experience assisting customers and resolving queries across hospitality, telecommunications, and logistics sectors.
Worked in fine dining kitchens and cruise ship dining departments, supporting food service operations and guest interactions.
Developed and managed freight transport processes between the US and Honduras, ensuring smooth import-export activities.
Provided technical assistance for Comcast equipment installation and troubleshooting via customer support roles.
Shadowed guest relations functions on a cruise line, gaining insight into guest support and hospitality operations.
Education
Languages
Summary
Experienced in customer service, technical support, logistics, and hospitality across hospitality, cruise, and logistics sectors. Skilled in managing guest and client needs, supporting technical setups, and coordinating freight operations.
Key Achievements
- Gained multi-season culinary experience in fine dining kitchens at Grand Traverse Resort and Spa, enhancing food service skills.
- Provided technical support and customer service for Comcast at Startek and Convergys, resolving diverse customer issues.
- Managed import/export logistics processes at DPS Logistics, coordinating freight operations between the US and Honduras.
Experience
Cook
Worked for 3 summer seasons in the service for kitchens of fine dining restaurants as a cook and as well with the guest on this prestigious resort located in Traverse city, Michigan of United States.
Customer Service & tech support
Worked providing customer service and technical support to customers from Comcast (Xfinity).
Import & Export
Worked as Customer service, Import and Export manager developing the whole process of transporting goods and freight from the United States to Honduras.
Guest Services Host
Worked as guest services host taking care and assisting guest with all their requests and needs.
Customer Service & tech support
Worked as SIK agent for Comcast, role in which my job was to help the customers to get their equipment installed giving them instructions on how to do it and providing customer service.
Utility Cleaner
Started on the cruise line industry working as a utility cleaner washing dishes for Celebrity Cruises. While with Celebrity cruises did shadowing for Guest Relations and the Dining department.
Buffet Steward
Worked in several fine dining restaurants.