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Juan

Multifaceted Professional with 6+ years of diverse experience

Video resume

Introduction Video
Video introduction with may work experience

Contact

Managua, Managua Department, Nicaragua
Available on CazVid
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Competencies

Communication SkillsExpert

Utilized in roles such as customer service, social media management, and appointment setting to effectively interact with clients and team members.

Digital Marketing & Content CreationIntermediate

Created and managed social media content, video editing, and graphic design to support marketing initiatives.

Technical Skills (HTML, Java)Beginner

Familiar with programming languages used in various technical roles and support functions.

Microsoft Office SuiteAdvanced

Applied extensively for documentation, presentations, and spreadsheets in diverse professional activities.

Customer Service & CollectionsExpert

Provided customer support, collected debts, and handled chat support to maintain client satisfaction.

Education

Systems Engineering
Universidad Nacional de Ingeniería (UNI)
Completed 2020
General Certificate of Secondary Education
Instituto Nacional De Sebaco
Completed 2006

Languages

SpanishNative language
EnglishFluent

Summary

Experienced professional with over 6 years in customer service, digital marketing, content creation, and technical support, demonstrating adaptability and creative problem-solving.

Key Achievements

  • Transitioned from customer service to digital marketing and appointment setting, demonstrating role progression and skill diversification
  • Gained experience in multiple roles, including graphic design, video editing, social media management, and IT support
  • Developed strong communication, active listening, and analytical skills across various customer-facing and technical positions

Experience

Graphic Designer, Video Editor / Social Media Manager

Kinoko
January 2025 - July 2025

Debt Collector

Connect International-Nicaragua
January 2024 - December 2024

Appointment Setter, Home Remodeling | Chat Support

Uplink
August 2022 - January 2023

Real Estate Cold Caller

HYPR Service
January 2023 - July 2023

IT Support Agent

Alliance Health
October 2021 - June 2022

Customer Service Agent

Sitel - Nicaragua
September 2016 - May 2021

Skills

Communication SkillsDigital Marketing & Content CreationTechnical Skills (HTML, Java)Microsoft Office SuiteCustomer Service & Collections
Published on CazVid - May 17, 2026
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