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Logistics Coordinator & Customer Retention Specialist with 6+ years experience
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Competencies
Monitored and coordinated shipment logistics to optimize delivery operations.
Managed customer accounts with a focus on reducing churn and enhancing satisfaction.
Analyzed logistics and customer data to identify trends and suggest improvements.
Effectively engaged with drivers, customers, and cross-functional teams to ensure smooth operations.
Managed and maintained customer relationships to ensure retention and satisfaction.
Education
Languages
Summary
Experienced in logistics coordination, customer retention, and data analysis, with a proven track record of optimizing operations and building strong client relationships.
Key Achievements
- Coordinated real-time shipment tracking, ensuring timely deliveries at Lean Solutions.
- Consistently exceeded retention targets through tailored customer solutions at Sutherland.
- Managed multiple systems for invoicing and communication, enhancing operational efficiency.
Experience
Logistic coordinator
Coordinated and monitored the real-time tracking of shipments to ensure timely delivery and resolve any transportation issues., Managed and updated shipment status using tracking systems, providing accurate and timely information to internal teams and customers., Communicated with drivers,...
Customer Retention Specialist
Successfully managed customer accounts, focusing on retention and minimizing churn by addressing customer concerns and offering tailored solutions to meet their needs., Utilized strong communication skills to build rapport with customers, effectively resolving issues and negotiating service...
Inbound Agent
Excellent management in different systems for the creation of invoices, Management of communication with customers for sales and scheduling of products, Management of multitasking for prompt resolution of cases from different customers