This is my profileContact via CazVidJuan
Customer Service Specialist with 5+ years of multilingual communication expertise
Contact
Medellín, Antioquia, Colombia
Available on CazVid
Competencies
Communication SkillsExpert
Applied strong verbal and written communication abilities to interact with diverse clients and team members effectively.
Active ListeningAdvanced
Utilized active listening techniques to accurately understand customer needs and provide tailored solutions.
Problem SolvingIntermediate
Addressed customer concerns by analyzing issues and offering effective solutions promptly.
Language ProficiencyExpert
Communicated fluently in English, Portuguese, and Spanish, facilitating cross-cultural customer interactions.
Technology ProficiencyIntermediate
Utilized various customer service software and tools to manage interactions efficiently.
Education
Technical High School Graduate
Institución Educativa Asamblea Departamental
Completed 2024
Languages
EnglishC1
PortugueseB1
Spanishnative
Summary
Multilingual customer service specialist with extensive soft skills and a focus on effective communication.
Key Achievements
- Managed customer inquiries across English, Portuguese, and Spanish, ensuring clear, effective communication
- Developed skills in active listening and problem-solving to enhance customer satisfaction
- Collaborated with teams to deliver consistent service excellence and maintain confidentiality
Skills
Communication SkillsActive ListeningProblem SolvingLanguage ProficiencyTechnology Proficiency
Published on CazVid - Jul 3, 2025