JUAN - Project Manager Bilingüe Con Enfoque en IA Marketing Y Procesos Remoto

Managing and processing databases for the CVS.COM PHARMACY campaign remote role, executing various and multiple processes requested by users, all handled via calls, and email.. Expert customer service, back office, quality, and technical support; Using the tools CRM, Wizzard, SalesForce, Five9, VPN, Chrome, Edge, OTC and Teams, with the purpose to guide the cx during the call to use the App or Web page in his Prescriptions, EC membership, place orders, edit or modify the accounts and several opportunities giving the support to my coworkers.

Managing and processing databases for the Robinhood campaign on-site, executing various and multiple processes requested by users, all handled via chat three simultaneous, calls, and email.. Customer service, retention, back office, quality, and mass chats.

Management and processing of databases, from ETB users, in Home and Mobile plans, execution of different and multiple processes requested by the user, all processes attended via chat, three chats at the same time.. Customer Service, retention, back office, quality and massive chats.