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Customer Service & Logistics Specialist with 7+ years of operational experience
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Competencies
Delivered courteous and effective support in various roles, resolving complaints and assisting customers across different industries.
Examined, prepared, and managed shipments at FedEx, ensuring accuracy and proper documentation.
Led security procedures at Spirit Airlines and coordinated team efforts to accomplish timely passenger processing.
Proficient in MS Office suite, including Excel, Word, PowerPoint, and Outlook, applying tools for communication and documentation.
Fluent in English and Spanish, facilitating effective communication with diverse clients and colleagues.
Education
Languages
Summary
Experienced in customer support, shipment handling, and team coordination across airline, warehouse, and service roles. Proven ability to enhance operational efficiency and customer satisfaction.
Key Achievements
- Supervised security procedures and ensured efficient passenger check-in at Spirit Airlines, contributing to timely flights.
- Examined and processed shipments at FedEx, managing discrepancies and ensuring accurate shipment preparation.
- Provided customer support through multiple channels at Accedo Colombia, resolving issues and maintaining high satisfaction levels.
Experience
Driver
Package Handler, Home deliveries, Customer Service
Passenger Service Agent
Checked in baggage and directed passenger to designated area., Supervised the security position and enforce proper boarding procedures., Worked as a team member to accomplish timely passenger check-in at ticket counters, departures, and arrival gates.
Warehouse Associate
Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies., Packed and labeled merchandise to prepare for loading and shipment to customers.
Waiter
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences., Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution., Calculated charges issued table checks and collected...
Customer Service Representative
Resolved customer complaints via phone, email or social media., Use telephones to reach out to customers and verify account information., Greet customers warmly and ascertain problems or reason for calling., Cancel or upgrade accounts., Assist with placement of orders, refunds or exchanges.