Experienced bilingual professional with over 13 years in customer service, technical support, and system analysis, specializing in resolving complex issues and supporting network infrastructure.
Provided bilingual customer support in call centers, resolving client issues and managing appointments and reservations.
Supported network administration and technical support at educational institutions, including hardware and software management.
Worked as a programmer, system analyst, and engineer, applying technical skills to analyze and resolve system-related issues.
Proficient in English speaking and listening, used extensively in call center roles for effective communication with international clients.
Result Cx
TELVISTA
TELEPERFORMANCE
IDEAL Call Center
BConnect
IFL Systems Department
Quotes for computer equipment, Installation of laboratories for the sections, Administrator of the school network, Maintenance and technical support to the entire institution, Teachers at the high school and secondary level
Engineer
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Led network and laboratory setup, maintenance, and technical support in educational settings, supporting teacher and student needs.
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