Experienced professional with a strong background in banking, healthcare, and digital content moderation. Skilled in CRM systems, process coordination, and compliance.
Delivered customer assistance across banking, healthcare, and digital content platforms, ensuring compliance and client satisfaction.
Utilized Salesforce and banking CRM systems for handling sensitive client data, reporting, and workflow management.
Reviewed and classified digital content following community guidelines and compliance policies.
Coordinated shipments, monitored delivery statuses, and managed documentation for logistics operations.
ATENTO COLOMBIA (CUSTOMER SERVICE – BBVA USA)
WORKED PROCESSING CUSTOMER PAYMENTS, VALIDATING LOAN DOCUMENTS, AND PROVIDING DETAILED GUIDANCE ON LOAN TERMS, USED A SPECIALIZED BANKING CRM TO PREPARE FINANCIAL REPORTS AND HANDLE SENSITIVE DATA, GAINED A STRONG UNDERSTANDING OF U.S. FINANCIAL REGULATIONS, PARTICULARLY IN TEXAS.
EXL (CUSTOMER SERVICE – HUMANA)
SCHEDULED MEDICAL APPOINTMENTS, COORDINATED PATIENT BENEFITS WITH HEALTHCARE PROFESSIONALS, AND OCCASIONALLY SERVED AS A FLOATING SUPERVISOR TO ENSURE KPI TARGETS, USED SALESFORCE CRM TO REVIEW AND APPROVE MEDICAL DOCUMENTATION WHILE MAINTAINING ACCURATE PATIENT DATABASES, DEVELOPED A SOLID KNOWLEDGE OF U.S. HEALTH INSURANCE PROCESSES AND POLICY VALIDATION.
OPTUM (CUSTOMER SERVICE – UHC)
SUPPORTED HEALTH INSURANCE POLICYHOLDERS AND MEDICAL PROVIDERS BY CLARIFYING BENEFITS AND PROCESSING DOCUMENTATION FOR AUTHORIZATIONS, WORKED WITH SALESFORCE CRM TO VERIFY MEDICAL DOCUMENTS, ENSURING STRICT CONFIDENTIALITY AND COMPLIANCE, ACQUIRED IN-DEPTH EXPERIENCE WITH U.S. HEALTH INSURANCE REGULATIONS AND PROCEDURES.
TELEPERFORMANCE (CONTENT MODERATOR – LIKEBLUE)
REVIEWED AND CLASSIFIED DIGITAL CONTENT ON FACEBOOK, APPLYING COMMUNITY GUIDELINES TO REMOVE INAPPROPRIATE POSTS AND COMMENTS, USED FACEBOOK’S AI-BASED MODERATION TOOLS AND TRACKED INCIDENTS THROUGH AN INTERNAL SYSTEM, STRENGTHENED ANALYTICAL SKILLS THROUGH LARGE-SCALE DIGITAL CONTENT MODERATION.
HIGH SCHOOL DIPLOMA
BACHELOR IN LANGUAGES
ENGLISH COURSE
FRENCH COURSE
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Handled medical and financial documentation with attention to confidentiality, including medical billing and loan documentation.
LEAN SOLUTIONS GROUP (LOGISTICS AGENT/OPERATOR)
COORDINATED NATIONAL AND INTERNATIONAL SHIPMENTS, COMMUNICATED WITH CARRIERS, AND MONITORED REAL-TIME DELIVERY STATUSES, UTILIZED EXCEL FOR DATA ANALYSIS AND A CRM SYSTEM FOR SHIPMENT TRACKING, ENSURING PROPER DOCUMENT MANAGEMENT FOR CUSTOMS AND REGULATORY COMPLIANCE, GAINED HANDS-ON SKILLS IN LOGISTICS OPERATIONS AND REAL-TIME CARGO MANAGEMENT.
