This is my profileContact via CazVidjuan
Customer Service Specialist with experience in Customer Support and Back-Office Operations
Contact
Medellín, Antioquia, Colombia
Available on CazVid
Competencies
Customer ServiceIntermediate
Skilled in addressing customer needs and resolving issues to ensure satisfaction.
CommunicationIntermediate
Effective in conveying information clearly and professionally across diverse channels.
Operational SupportBeginner
Assists in back-office tasks to streamline business operations and improve efficiency.
AdaptabilityIntermediate
Quickly adapts to new roles and environments to meet organizational needs.
Education
Highschool education
Institución educativa Colegio Latino
Completed 2020
Languages
SpanishNative
EnglishB2
Summary
Dedicated customer service professional with hands-on experience in back-office operations, sales, and client relations across multiple companies. Committed to delivering excellent support and enhancing customer satisfaction.
Key Achievements
- Provided efficient back-office support at WebHelp, enhancing operational workflows.
- Delivered high-quality customer service at Solvo, ensuring customer satisfaction.
- Managed sales and customer interactions at FUSION CX, contributing to revenue growth.
- Handled customer inquiries at Concentrix, maintaining positive client relationships.
Experience
Back -Office
WebHelp
Octuber 2022 - June 2023
Customer service representative
Solvo
November 2023 - March 2024
Sales & Customer service representative
FUSION CX
May 2024 - July 2024
Customer service representative
Concentrix
July 2024 - December 2024
Skills
Customer ServiceCommunicationOperational SupportAdaptability
Published on CazVid - Jun 2, 2026