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Juan
Procurement Process Trainer
Contacto
Competencias
Experiencia demostrada en Adobe Audition.
Experiencia demostrada en Final Cut Pro.
Experiencia demostrada en Writing & Editing.
Experiencia demostrada en Photography.
Experiencia demostrada en Internal Communications.
Educación
Idiomas
Resumen
Procurement Process Trainer buscando nuevas oportunidades
Experiencia
Nesting Supervisor
Supported new hires during their first live customer interactions, ensuring a smooth transition from training to operations.. Provided one-on-one coaching and constructive feedback through regular call evaluations.. Monitored trainees' KPIs and performance metrics to identify development opportunities.. Guided agents throughout the nesting period to improve readiness, confidence, and operational performance.
Customer Service Trainer
Led onboarding and training programs for new customer service hires.. Designed training materials and conducted product learning sessions.. Provided one-on-one coaching during the nesting phase and performed call analysis to assess learning outcomes and improve performance.
Customer Service Representative
Delivered high-quality support for a U.S.-based legal debt negotiation company.. Handled inquiries regarding account status, program details, and general client information.
Customer Service Representative
Managed customer inquiries for Humana, a major U.S. healthcare provider.. Assisted with billing, authorizations, and scheduling medical appointments.
Customer Service Representative
Supported Capital One clients with banking operations, payments, and account inquiries.. Maintained accuracy and confidentiality in handling sensitive financial data.
Communications Intern
Created graphic and audiovisual content for internal campaigns and job postings.. Managed relationships with universities to coordinate internship opportunities.
Communications Assistant
Produced audiovisual and written materials for internal and external audiences.. Edited and proofread educational newspaper articles.