Juan - Customer Support & Sales with 5+ years in service industries

Handled English and Spanish customer inquiries across multiple campaigns, resolving issues related to payments, shipping, and product complaints.

Supported medical bookings and patient engagement, consistently meeting monthly goals and training new agents.

Assisted in onboarding and training new staff at Monarchy Marketing, supporting quality standards and role development.

Utilized tools like Google Sheets and Salesforce for tracking production data and customer interactions.

Handled medical bookings, calling and motivating new patients to attend their first visit and helping attract new patients to the office., Consistently met monthly goals and was later promoted to assist with training, supporting quality standards and helping new agents learn the role.

Handled English and Spanish calls for US-based customers, demonstrating a strong understanding of US clientele., Worked on campaigns for Weber Grills and The Children’s Place, addressing various customer service issues such as payment discrepancies, shipping and carrier concerns, and product...

Overseeing agricultural operations, reporting to superiors, and utilizing Google Sheets for production data., Setting up and leading team meetings for effective communication.

Handling English calls from a global clientele, addressing different issues such as account-related, payment options, and troubleshooting issues with various streaming devices, TVs, iPads, phones, and computers., Provided focused guidance on troubleshooting, ensuring customers received effective...