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Juan
Customer Service & Quality Analyst with 3+ years experience
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Competencies
Handled customer inquiries, billing issues, and problem resolution with empathy and efficiency
Ensured adherence to compliance standards and managed group claims in legal and healthcare contexts
Utilized high-level English and Spanish to facilitate clear, effective interactions with clients and teams
Supported process optimization and workflow enhancement in customer service and legal compliance
Collaborated across teams to resolve complex cases and ensure seamless service delivery
Education
Languages
Summary
Experienced in customer support, quality analysis, and process coordination across healthcare, insurance, and legal sectors, with bilingual proficiency in English and Spanish.
Key Achievements
- Provided compassionate support and coordinated complex cases in healthcare and insurance sectors
- Resolved billing issues and ensured compliance standards in medical insurance and legal processes
- Gained bilingual proficiency in English and Spanish, supporting diverse client needs
Experience
Commercial Advisor
Provided compassionate customer support in a U.S. healthcare company, coordinating with patients and teams to ensure seamless service. Known for empathy, clear communication, and efficient problem resolution.
Medical Insurance Advisor
Served as a medical insurance advisor across the U.S., resolving billing issues, coordinating with clients, and performing quality analysis to ensure accurate and effective support.
Quality Analyst
Worked as a quality analyst for legal processes in the U.S., ensuring adherence to compliance standards and managing group claims effectively.