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Juan
Customer Support & Technical Support Specialist with 11+ years of experience
Video resume
Remote Tech Support Agents
I Have experience Since 11 years ago as Customer Service, Customer Support, Customer Care Representative,technical Support T1, T2, In addition I worked in tourism Hotel as HouseKeeper manager assistant, Corporate Coordinador.
Contact
Queretaro, Querétaro, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided customer support and care, ensuring customer satisfaction and issue resolution.
Technical SupportAdvanced
Performed technical support at levels T1 and T2 for various companies, handling technical issues and troubleshooting.
Communication SkillsIntermediate
Communicated effectively with customers and team members to resolve issues and provide solutions.
Multitasking & Time ManagementIntermediate
Managed multiple cases simultaneously and prioritized tasks to optimize support efficiency.
Hospitality Industry Support (Additional Experience)Beginner
Assisted in hotel housekeeping management and corporate coordination, gaining organizational skills.
Summary
Experienced in providing technical support and customer service for over 11 years, with a strong background in tech companies and support roles.
Key Achievements
- Gained extensive experience in customer service, technical support, and customer care over 11 years.
- Worked with multiple renowned companies including ServiceNow, Tata Consultancy, Dish, Netflix, and others in technical support roles.
- Held various support levels from T1 to T2, demonstrating progression and skill diversification in technical support.
Skills
Customer ServiceTechnical SupportCommunication SkillsMultitasking & Time ManagementHospitality Industry Support (Additional Experience)
Published on CazVid - Jul 3, 2025