This is my profileContact via CazVidJuan
Bilingual Call Center Agent with customer support & sales experience
Contact
Competencies
Provided technical and account support in call center environments, resolving client issues effectively.
Engaged in sales activities for financial and retail clients, including client acquisition and sales report analysis.
Diagnosed and resolved customer issues related to financial transactions and platform security.
Utilized bilingual abilities to support diverse customer needs across multinational campaigns.
Generated and consolidated sales and expense reports for sales channels, aiding management decisions.
Education
Languages
Summary
Experienced bilingual call center agent with a background in customer service, technical support, and sales across financial and retail sectors. Skilled in problem resolution, report analysis, and client communication, committed to delivering exceptional support and solutions.
Key Achievements
- Handled financial platforms' customer inquiries, resolving security issues like fraudulent transactions and phishing attempts.
- Supported diverse multinational campaigns at Teleperformance, enhancing client satisfaction through technical support and sales.
- Analyzed sales reports and managed customer accounts, contributing to monthly and annual sales documentation.
Experience
AGENTE BILINGÜE
Agente Call Center – Campañas Financieras (PayPal, Cash App), Encargado de brindar atención al cliente en plataformas financieras, ofreciendo soluciones a inquietudes relacionadas con el uso de las aplicaciones y movimientos financieros., Identificación y resolución de problemas asociados con...
AGENTE BILINGÜE
Agente bilingüe Call Center en Teleperformance, trabajando en diferentes campañas multinacionales como Walmart y Rebel., Ofreciendo soporte técnico, ventas y demás necesidades que requiera el cliente.
ASISTENTE DE VENTAS
Captación de clientes canal TAT, Análisis de Reportes de Ventas y consolidación de pedidos canal TAT y Tradicional., Atención presencial y telefónica a los clientes., Realizar informes mensuales, trimestrales y anuales de ventas y gastos del canal TAT por vendedor.