Juan - Shopify Operations Specialist with 5+ years in e-commerce logistics

Popayán, Cauca Department, Colombiaen

Managed high-volume Shopify stores, resolving complex international shipping and inventory issues, maintaining 95%+ CSAT.

Led technical support sessions for logistics and payment gateway troubleshooting, ensuring seamless store operations.

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Resumen

Experienced Shopify Operations Specialist and B2B coordinator skilled in logistics, fulfillment, CRM automation, and technical support for high-volume online stores and B2B environments.

Logros Clave

Optimized B2B lead management and CRM systems, achieving zero lead leakage and improving deal closure efficiency.

Habilidades

Logistics & FulfillmentAdvanced

Handled shipping settings, order routing, and inventory management for large-scale Shopify stores.

CRM & Sales AutomationAdvanced

Utilized HubSpot and Salesforce for lead tracking, deal management, reporting, and process automation.

Technical Support & TroubleshootingAdvanced

Provided technical assistance to merchants, resolving issues in logistics, payments, and platform integrations.

B2B Business DevelopmentIntermediate

Led B2B lead management, inventory control, and stakeholder communication, ensuring operational accuracy.

Idiomas

English

Experiencia

Shopify Operations Specialist | Logistics &amp; Fulfillment

TaskUs Campaign

Oct 2023 - Jan 2025

Acted as the primary technical point of contact for US merchants, managing Fulfillment, Shipping Settings, and Order Routing within the Shopify Admin., Resolved complex issues regarding Managed Markets, international shipping strategies (DDP/DDU), and inventory synchronization for high-volume...

B2B Business Development &amp; CRM Coordinator

Rooftop Sales, Walmart Ops, Primo Brands, Keter

2021 - 2023

Led lead tracking and deal management for high-ticket products, ensuring 0% lead leakage., Retail inventory management, database integrity, and B2B communication., HubSpot/Salesforce systems for automation, reporting, and close optimization.