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Telemarketing Agent with 5 years in Customer Retention
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Competencies
Expert in resolving customer issues and enhancing satisfaction through effective communication.
Skilled in both inbound and outbound telemarketing with a focus on customer retention strategies.
Proficient in applying persuasive sales techniques to convert leads into satisfied customers.
Able to efficiently manage customer data and track interactions to inform follow-up strategies.
Competent in Excel, Word, and PowerPoint for creating reports and presentations.
Education
Languages
Summary
Dedicated telemarketing professional with a strong track record in customer retention and sales. Proven ability to enhance customer satisfaction and loyalty.
Key Achievements
- Successfully reduced customer churn by effectively addressing client concerns and providing tailored solutions.
- Achieved a 20% increase in customer retention during the first year at Suthernland.
- Consistently met and exceeded sales targets by leveraging strong communication skills across multiple telemarketing roles.
- Recognized for outstanding customer service performance and awarded 'Agent of the Month' at Fidelis Elite Systems.
Experience
Retention Telemarketing Agent
Received inbound calls from Fubo's active clients.. Provided customer service and was in retention shortly after starting.. Asked probing questions to find out why they wanted to discontinue their service in order to find a way to convince the customer to stay.
Telemarketing Agent
Made outbound calls and also received inbound calls from new residents in central and southern California, Nevada and Arizona.. Explained the gift consisted of a 25 dollar gift card for Amazon or Starbucks and that we personally deliver it so that we can provide them with the free service of testing their kitchen tap water for mold and hardness.. Coordinated a 2 hour window spot for the technician to travel to and from the appointments, taking into consideration the current traffic.. Regularly assisted inbound callers with answering any questions concerning current or future appointments.
Sales Telemarketing Agent
Received inbound and made outbound calls for Comcast.