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Logistics Dispatcher with 5+ years in US freight operations
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Competencies
Managed real-time load tracking and updates for freight across US routes, ensuring timely deliveries.
Maintained ongoing communication with drivers, brokers, and clients to coordinate operations and resolve issues.
Reported and escalated incidents, reducing potential service disruptions and ensuring safety compliance.
Handled multiple load updates and customer interactions efficiently within fast-paced logistics environment.
Provided bilingual assistance to brokers and carriers, enhancing communication and service quality.
Languages
Summary
Dedicated logistics professional with over 5 years of experience in load tracking, client communication, and incident management within the US freight industry. Skilled in real-time operations, bilingual support, and providing reliable service to drivers and brokers.
Key Achievements
- Monitored and tracked loads across US routes, ensuring real-time updates and accurate ETAs.
- Communicated effectively with drivers, brokers, and clients, minimizing service disruptions.
- Provided bilingual support and established strong understanding of US freight operations.
Experience
Track & Trace Dispatcher
Monitored and tracked active loads in real time across US routes., Maintained communication with drivers and brokers., Updated ETAs and delivery confirmations., Escalated incidents and minimized service disruptions.
Customer Service Specialist
Bilingual support for brokers and carriers., Assisted with load posting and account issues., Developed strong understanding of US freight operations.