A highly motivated developer with a track record of building impactful web applications and leading projects through the full development lifecycle.
Used extensively in front-end and back-end development of web applications.
Developed dynamic user interfaces and single-page applications.
Designed and implemented RESTful services for client-server communication.
Participated in Scrum teams, managing sprints and iterative development cycles.
KAREN’S PIZZA
Customer service, organization and cleaning of the restaurant, applying good communication with my teamwork and increasing my ability to work under pressure.
COMERCIALIZADORA CARIBEAN S.A.S
Manage the operational side of the business with a group of 12 employees in order to complete the processes as profitably as possible in a footwear factory.
TELEPERFORMANCE/A T&T
Responsible for leading a team of 12 agents and guiding them to complete the metrics established by the company to provide the best quality of customer service.
GASPY HOME HEALTH CARE - HOUSTON, TX
Responsibilities included soliciting pending documentation to facilitate the seamless admission process for patients. Additionally, provided exemplary customer service by efficiently routing patients and callers to the appropriate individuals.
Bilingual Senior
Marketing and International Business
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TASKUS / WIX
Led and managed a team of 15 agents, providing guidance, motivation, and performance coaching to help them achieve all key metrics and goals., Monitored daily operations to ensure efficiency, quality, and compliance with company standards., Conducted regular performance reviews, offered feedback, and implemented strategies to improve productivity and customer satisfaction.
