Juan - Data Analyst with 5 years of experience in the finance industry

Performed complex data analysis to support business strategies.

Managed and maintained SQL databases for reporting purposes.

Created dashboards and visual reports using Tableau and Power BI.

Utilized Excel for data processing, modeling, and reporting tasks.

Managed daily cash operations, including income, expenses, and end-of-day closures., Supported decision-making by preparing weekly sales and performance reports., Managed supplier databases and purchase orders to maintain strong business relationships., Kept inventory updated and anticipated restocking needs.

Managed customer requests in English through digital channels, following campaign quality standards., Resolved basic technical issues related to electronic products by guiding customers step by step., Assisted customers with ticket creation, case follow-ups, and system updates.

Optimized deliveries by efficiently scheduling routes., Improved inventory management with constant stock updates., Led the dispatch team to ensure daily tasks were completed correctly.

Recovered overdue accounts through direct customer contact and follow-up., Improved collection efficiency by managing updated databases., Streamlined administrative processes by correctly submitting invoices on time., Increased customer satisfaction by providing clear guidance during payment processes.