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Administrator
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Competencies
Performed complex data analysis to support business strategies.
Managed and maintained SQL databases for reporting purposes.
Created dashboards and visual reports using Tableau and Power BI.
Utilized Excel for data processing, modeling, and reporting tasks.
Education
Summary
Analytical professional with a focus on data-driven decision making in finance.
Key Achievements
- Led data collection and analysis projects improving reporting accuracy
- Developed dashboards providing insights for decision-making
- Progressed from Junior Analyst to Senior Data Analyst
Experience
Administrator
Managed daily cash operations, including income, expenses, and end-of-day closures., Supported decision-making by preparing weekly sales and performance reports., Managed supplier databases and purchase orders to maintain strong business relationships., Kept inventory updated and anticipated restocking needs.
OP Customer Expert I_EN B2
Managed customer requests in English through digital channels, following campaign quality standards., Resolved basic technical issues related to electronic products by guiding customers step by step., Assisted customers with ticket creation, case follow-ups, and system updates.
Logistics Coordinator
Optimized deliveries by efficiently scheduling routes., Improved inventory management with constant stock updates., Led the dispatch team to ensure daily tasks were completed correctly.
Collections Agent
Recovered overdue accounts through direct customer contact and follow-up., Improved collection efficiency by managing updated databases., Streamlined administrative processes by correctly submitting invoices on time., Increased customer satisfaction by providing clear guidance during payment processes.
Logistics Assistant & Customer Service
Improved operational times through efficient loading, unloading, and packaging of goods., Reduced delivery errors by preparing clear and accurate delivery documents., Strengthened customer relationships through clear communication and timely assistance.