Experienced in technical support, customer service, sales, and business administration with a proven track record of resolving diverse inquiries and enhancing customer relationships.
Experience providing technical and general customer support in banking and tech sectors.
Engaged in upselling products and maintaining customer relationships at Asurion.
Proficient with Microsoft Office, Spreadsheets, Zendesk, and Salesforce for data management and support.
Adept at resolving billing, transaction, and technical inquiries efficiently.
Asurion
Providing next level customer service., Navigate through multiple troubleshooting platforms in a timely manner., Handling complex technical inquiries., Upsell products and services to maintain long-term customer relationships.
Scotiabank GBS Colombia
Provide customer service for banking accounts, checking, savings, credit card, personal lines of credit and loans, Assist customers with balance transfers, payments, and some other types of banking transactions, Inform customers about interest rates and fees, Solve inquiries related to charges and...
Foundever
Concentrix
Handled over 100 billing inquiries per week with a 98% resolution rate, ensuring customer satisfaction and prompt issue resolution.
Business administration
English program
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Handled inventory management, product registration, and customer assistance in a retail setting.
GRAPHOS 26 - Stationery
Directly assist customers., Maintain inventory up to date on Excel data base., Register new products for sale on database.
