Juan - Social Networking Assistant with social media growth and customer engagement expertise

Envigado, Antioquia, Colombiaen

Achieved a 60% increase in followers, boosting the company's regional social media presence.

Enhanced response rates to customer inquiries (PQRS), improving overall customer satisfaction.

Published on CazVid

Summary

Dedicated social media professional experienced in growing followers and enhancing customer satisfaction through strategic communication. Skilled in content creation, response management, and regional brand positioning.

Key Achievements

Contributed to positioning the company at a regional level through social media strategies.

Skills

Social Media ManagementIntermediate

Managed social media platforms, designed content, and increased followers, strengthening online presence.

Customer ServiceIntermediate

Handled PQRS responses to improve customer satisfaction and communication efficiency.

Communication SkillsIntermediate

Maintained effective communication with customers and stakeholders via social media and direct responses.

Content CreationIntermediate

Developed engaging social media content to attract and retain followers at a regional level.

Experience

Social Networking Assistant

Organización Comercia

April, 2023 - Current

60% increase in the number of followers, positioning the company at a regional level in social media., Improved responses to the different PQRS that reach the company, seeking customer satisfaction.