This is my profileContact via CazVid
Juan
Operations coordinator with 5+ years in customer service and technical support
Video resume
Contact
Competencies
Delivered consultative customer service, guided clients through products, and tracked customer satisfaction.
Monitored technical requests, managed service documentation, and acted as a liaison between clients and technicians.
Handled calendar management, email correspondence, task prioritization, and documentation for multiple roles.
Assessed workflows and standardized procedures to improve efficiency during internship.
Utilized CRM and ticketing systems to track cases, manage customer data, and support service processes.
Education
Languages
Summary
Experienced in managing technical and administrative tasks with a focus on customer satisfaction and operational efficiency, leveraging skills in workflow coordination, service management, and cross-functional communication.
Key Achievements
- Managed after-sales service administration and scheduling at Puntonet Insuperable S.A.S, ensuring timely follow-up of technical requests.
- Supervised store inventory, operational workflows, and KPIs at iShop Colombia, maintaining detailed records and overseeing logistics.
- Conducted workflow efficiency assessments and implemented process improvements during an internship at The Elite Flower S.A.S.
Experience
Executive & Technical Support Coordinator
Managed after-sales service administration, scheduling, and coordination., Monitored technical requests, ensuring timely follow-up and resolution., Acted as liaison between clients, technicians, and managers to support service delivery., Maintained accurate documentation and ensured compliance with...
Apple Technical Expert & Administrative Support
Supervised store inventory, operational workflows, and service KPIs., Coordinated administrative tasks, reporting, and customer service processes., Maintained detailed records and tracked cases using CRM systems., Oversaw logistics for spare parts and warranty processing.
Sales & Administrative Assistant
Delivered consultative customer service and guided clients through Apple products., Prepared quotations, invoices, and managed order processing., Coordinated follow-up communication, delivery, and customer satisfaction tracking., Assisted with merchandising and promotional event organization.
Operations Intern – Industrial Engineering
Conducted workflow efficiency assessments and implemented process improvements., Standardized procedures to optimize time and resource usage., Supported administrative data collection and performance reporting.