Juan - Welcome to CazVid!

Demonstrated experience with Soffront.

Demonstrated experience with Salesforce.

Demonstrated experience with Podio.

Demonstrated experience with Mojo.

Demonstrated experience with HubSpot.

Prospected, generated, qualified, processed, and followed up on leads for appointment setting and sales closure., Collaborated with sales, marketing teams, and leadership to develop lead generation strategies., Participated in new business pitches and provided consistent sales lead generation reports., Prepared Account Applications, contracts, and maintained strong customer relationships.

Managed recruitment processes from advertising vacancies to candidate selection, screening, and onboarding., Collaborated with other managers to determine staffing needs and ensured sufficient recruitment for the organization.

Cold calling thrift stores and second-hand goods stores to resell products such as Credential Clothing, Mixed Rags, Toys, and other items worldwide., Traveled to Guatemala, Honduras, and Canada to attend their group meetings., Cold-called vendors, charities, Goodwill organizations, and Salvation Army centers to explore more opportunities to sell our products globally.

Serves customers by selling products and meeting customer needs., Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedules to call on existing or potential sales outlets and other trade factors., Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses., Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques., Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.

Provide daily support to users of various entertainment home devices including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation., Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel., Maintain assigned tickets up to date and clear. Follow up on requests with resolution as soon as possible, via email or phone., Collaborate with managers, staff and clients to establish goals and objectives for system improvements and upgrades., Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.

Provide daily support to users of various VoIP, internet, computer systems, entertainment home devices including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation., Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction., Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel., Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars when possible., Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades., Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.