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Travel & Customer Service Specialist with 10+ years of industry experience
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Competencies
Provided bilingual support to customers in the US, Canada, and other regions.
Managed reservations, event planning, and logistical arrangements for travel and events.
Managed and trained teams, devised strategies to meet operational goals.
Tracked loads, managed real-time solutions, and coordinated transportation and deliveries.
Developed tourist packages, wrote proposals, and tracked quotations to attract clients.
Education
Summary
Experienced in logistics, team management, and bilingual customer support, with a strong focus on travel and event coordination.
Key Achievements
- Led a team in managing operational strategies and training at Carlson Wagonlit Travel
- Developed tourist packages and coordinated logistics for group tours at All Reps
- Provided bilingual customer support, ensuring immediate assistance and client satisfaction
Experience
Logistic Coordinator
Tracking load and provide solutions on real time to drivers, carriers, warehouses.
Customer Service Agent
Customer service agent in bilingual campaigns, providing Immediate assistance and advice for users in the United States.
Customer Service Agent
Customer service agent in bilingual campaigns, providing Immediate assistance and advice for users in the United States and Canada.
Manager Assistant
Preparation of list of properties to visit, accompaniment to the Realtor in the sample process and closing of sale.
Travel Agent
Development of tourist packages focused on groups of foreigners interested in visiting Colombia., Presentation of proposals and tenders with the Bogotá and Cundinamarca Convention Bureau., Quotation tracking., Coordination of guides and transporters for the management of groups as well as accompaniment on visits in the city of Bogota.
Team Leader Meetings & Events
Develop a strategy to achieve the objectives, manage the daily flow of the operation, provide training and coaching to team members as well as clearly communicate management and supervision instructions., Ticket bank reports of different accounts, management of national and international reservations in Turbo Sabre and Easy Fly Distribution systems., Ensure compliance with the policies of the different clients., Congress registration, hotel reservation and transfers for attendees, event and convention management including meeting room reservation, food and beverage coordination, BTL mainly in the pharmaceutical sector.