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Juan
Customer Service & Virtual Assistant with 5+ years in Client Support
Video resume
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Competencies
Delivered troubleshooting, support, and sales support via phone and chat in bilingual settings.
Performed scheduling, estimate processing, and client communications for HVAC and multiple companies.
Provided effective support and information dissemination in both English and Spanish across various roles.
Assisted with sales processes, took orders, and supported customer acquisition efforts.
Supported electrical projects as an assistant electrician, gaining foundational exposure.
Education
Languages
Summary
Experienced professional specializing in customer service, dispatch, and scheduling with bilingual fluency in English and Spanish.
Key Achievements
- Managed appointment scheduling and customer communications for HVAC and various service companies.
- Handled escalated customer issues and processed payments across multiple roles, ensuring customer satisfaction.
- Provided bilingual support in English and Spanish, enhancing communication for diverse client bases.
Experience
Virtual Assistant
I worked on estimates for replacing customers' HVAC units, I took calls and messages from customers and scheduled maintenance or appointments., I reached out to customers to renew their membership and to sell the estimates, I would order the parts needed for repairs
Virtual Assistant
I scheduled appointments for various companies, I took calls from the customers (customer service), I reviewed the current jobs
Bilingual Customer Service Representative
Phone and chat customer service agent, I provided troubleshooting steps to customers
Bilingual Customer Service Representative
Sales and Customer Service phone agent, I took calls and chats for various companies, Placed orders for customers, Took payments
Bilingual Customer Service Representative
Sales and Customer Service phone agent, I set up appointments, Provide customers with the information they needed
agente de ventas telefonico bilingüe
Sales and Customer Service phone agent, Provided Customers with information for the sale, Did outbound calls
Account Manager
Sales and Customer Service phone agent, I took escalated calls for clients who requested a supervisor, Took payments for Electricity bills, renewed customers contracts