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Data Analyst with diverse experience in data analysis, reporting, and customer service
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Competencies
Applied data analysis skills in reporting and process optimization projects.
Developed dashboards and predictive models to support strategic decision-making.
Handled customer inquiries across multiple channels, improving resolution efficiency.
Effectively communicated technical and non-technical information verbally and in writing.
Collaborated with development teams to identify and report system issues.
Languages
Summary
Experienced in data analysis, dashboard creation, and customer support with a focus on process improvement.
Key Achievements
- Participated in data analysis, reporting, and process optimization for USAA Bank at TCS
- Created dashboards and predictive models to aid strategic decision making at CCSI
- Managed and resolved customer inquiries, leading to a 15% increase in first-contact resolution rate at Teleperformance
Experience
Data Reviewer
Participated in data analysis, reporting and process optimization to improve results for USAA Bank.
Data Analyst
Focused on the creation of dashboards and predictive models for strategic decision making.
Customer Service Executive
Managed and resolved customer inquiries through incoming calls, emails, and online chat, maintaining a high level of customer satisfaction., Provided assistance in resolving technical and billing issues, resulting in a 15% increase in first-contact resolution rate., Participated in the training of new employees, sharing best practices and strategies for handling challenging situations., Collaborated with the development team to identify and report system issues, enhancing internal process efficiency.