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Juan
Customer Service Representative with 8 years of diverse industry experience
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Competencies
Delivered customer support and problem resolution across various platforms and industries.
Assisted customers with technical inquiries, troubleshooting, and solutions implementation.
Effectively communicated with customers, providing clear and helpful information.
Managed multiple customer interactions simultaneously in fast-paced environments.
Education
Summary
Experienced in customer support, technical assistance, and collections, with a history of supporting clients in diverse sectors.
Key Achievements
- Gained extensive experience in customer service across multiple companies including Teleperformance, Nissan, and Movingplace.com
- Handled collections and transfer operations, demonstrating versatility in customer support roles
- Provided technical support and FAQ resolution, improving customer satisfaction
Experience
Transfer Agent
Offer customer help with their moving needs., Transfer call to sales team to close the sale., Made 120 outbound calls per day
Financial Advisor / Front end Collections
Front end collections Financial Advisor, Provide Accurate and asserted information about the customer accounts., Receiving a high volume of incoming calls and outbound calls for accounts in between 5 to 29 days past due., Offer courtesy and respect in every call., Provide the most appointed steps to better the accounts status to remove the customer from the department of collections., Soft retention for customer ready to voluntary surrender their vehicles., Skip work process., The gathering of information of either non paying customers and also of the payments to be made., Account information and payment investigation., Directing calls to other departments., Providing a great customer experience in every call.
Tech Support Agent /Soft billing Sales • Tech Support Agent
Customer support for situations related also soft billing., Provide customers with account information and about products the company offers., Create a 2% new sales for every 100 calls.