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Juan
Legal & Quality Assurance Professional with 10+ years in Customer Service & Mediation
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Competencies
Led quality assurance initiatives, trained teams, and monitored performance metrics to ensure service excellence.
Provided legal and conflict resolution services as a Conciliator and Mediator, supporting dispute resolution processes.
Engaged in litigation, legal advising, and university-level teaching in law, emphasizing legal analysis and advocacy.
Supported bilingual call centers and supervised operations, ensuring compliance and customer satisfaction.
Proficient in English, utilized in customer service, legal contexts, and communication with international clients.
Education
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Summary
Experienced professional with a strong background in legal practice, dispute resolution, and quality assurance. Skilled in team supervision, training, and compliance across diverse sectors including telecommunications and legal services. Adept at managing multiple responsibilities with attention to...
Key Achievements
- Handled multiple roles including Legal Practitioner, Mediator, and Quality Analyst, demonstrating versatility across legal and customer service domains.
- Supervised quality assurance teams, trained staff, and managed compliance processes at Teleperformance across various clients like Disney and DoorDash.
- Contributed to case escalation management and data analytics, ensuring high standards in customer support operations.