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Customer Support and Project Management with 5+ years in translation and collections
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Competencies
Handled customer inquiries and provided tailored solutions in translation and collections sectors.
Directed translation projects, supervised teams, and managed deliverables to meet client standards.
Translated documents from English to Spanish, applying cultural insight and using CAT tools.
Processed customer payments and negotiated payment plans to achieve collection goals.
Engaged with clients via email and phone, providing clear and effective communication.
Education
Languages
Summary
Customer support specialist with extensive experience in translation, project management, and collections, committed to quality service and efficient operations.
Key Achievements
- Directed multiple translation projects, ensuring quality control and timely delivery.
- Supervised personnel administration and conducted training programs at Barbier International.
- Consistently achieved performance goals in collections processes at Capgemini Guatemala.
Experience
Customer Support Representative
Customer Support for Translations and Interpretations Departments., Contact clients via email and telephone., Send quotes and provide discounts when applicable.
Sales Representative
Translator / Project Manager
Translated documents from English to Spanish., Applied cultural understanding to discern., Used computer-assisted translation tools., Directed multiple projects., Supervised personnel administration in TR Department., Quality control of translations, monitoring, and control of project deliveries., Performance evaluation and fulfillment of goals., Training for introductory and development processes., Carried out recruitment process.
Process Lead / Collections Specialist
Delivered exceptional customer service during calls., Processed payments for customer balances., Negotiate to collect balances in full., Contacted clients to discuss past due accounts, and negotiated payment plans, and solutions that met creditor and debtor needs., Achieved performance goals consistently.