Juan - Data Analyst with 5+ years of expertise in data interpretation and reporting

Applied statistical methods and tools to interpret complex data sets and inform strategic decisions.

Designed and optimized database queries to extract relevant data efficiently.

Created visual reports and dashboards to present data insights clearly to stakeholders.

Utilized advanced Excel functions for data manipulation, reporting, and automation.

Managed a high volume of inbound and outbound customer inquiries, Resolved customer complaints efficiently, reducing escalation through effective communication and problem-solving., Trained and mentored new team members, enhancing team productivity and service quality., Developed strong customer relationships, resulting in repeat business and increased customer loyalty.

During my experience as a customer service rep in a banking campaign in which I acquired knowledge in relation with the American banking culture, I was able to handle customer’s issues with a digital wallet. It was an inbound and outbound campaign.