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Juan
Bilingual Customer Service & Case Manager with 7 years in legal and healthcare sectors
Video resume
Contact
Competencies
Delivered bilingual customer support for legal, healthcare, and tech companies.
Handled disability insurance requests and organized legal documentation.
Utilized Well Sky and eRSP to manage appointments and healthcare logistics.
Assisted clients with service issues and troubleshooting via chat and voice channels.
Applied medical terminologies and digital health records for healthcare coordination.
Education
Languages
Summary
Dedicated professional with 7 years in customer service, case management, and legal support. Skilled in healthcare coordination, technical troubleshooting, and bilingual communication.
Key Achievements
- Processed disability requests efficiently, serving as a liaison between SSA and clients
- Managed appointment scheduling and healthcare coordination for medical facilities
- Provided technical and customer support across multiple bilingual contact centers
Experience
Bilingual Case Manager - Hearing level
Bilingual case manager for renowned law firm at the hearing level for disability insurance requests., Offering customer service., Processing disability request to the SSA., Being a bridge between the SSA and our clients to keep them well informed.
Bilingual Scheduler
Managing appointments, follow-up visits, ensuring schedules are clear and understood., Coordinating healthcare services with medical staff and facilities., Providing respectful and effective customer service to ensure patient care.
Bilingual Agent
Bilingual Agent in customer service with Spark, Loreal, many others voice campaigns., Offering customer service., Assisting customer with service issues., Tech support., Troubleshootings.
Bilingual Agent
Bilingual Agent in customer service via chat., Offering customer service., Assisting customer with service issues., Tech support., Troubleshootings.
Document Collector
Collecting and reviewing client documents to ensure accuracy and completeness., Following up with clients to obtain missing paperwork within required deadlines., Organizing and uploading case files for attorney and paralegal review., Providing clear instructions and professional support throughout...