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Juan
Customer Service & Support Specialist with 5+ years in Banking and Tech Industries
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Competencies
Experienced in resolving customer inquiries efficiently across banking, telecom, and tech sectors.
Skilled in troubleshooting and supporting electronic devices and sound equipment.
Provided guidance and training to new team members to enhance service delivery.
Assisted in sound system setup for live performances, ensuring high-quality audio delivery.
Education
Languages
Summary
Dedicated support specialist with over 5 years of experience in banking, telecom, and event management. Proven ability to improve processes, mentor teams, and deliver exceptional customer experiences.
Key Achievements
- Streamlined customer support processes at Capital One, reducing resolution time by 20%.
- Mentored new agents at Concentrix, improving team efficiency and customer satisfaction scores.
- Managed sound setup for live musical performances, ensuring seamless event execution.
- Handled complex insurance claims and sales at AT&T, increasing product uptake by 15%.
- Provided technical and account support for diverse clients across multiple platforms.
Experience
Sound System Engineer/Assistant
to move and setup the sound equipment used in the presentations of the musical duo “A Una Voz”.
Customer Service Representative
Provide information and support to the customers in regards to everything related to checking and savings accounts at Capital One Bank (open and close accounts, online access, refunds, guidance, Claims)
GURU, Sr Advisor I
Help the new agents with guidance and information of the bank procedures so they could solve the customer inquiries in a quicker way during the calls, to be the right hand of the Team Leader I was assigned to, and work as a supervisor depending on the requirements of the Team Leaders in general.
Customer Service & Sales Representative
Provide information and assistance during the insurance claim process for AT&T customers and their AT&T purchased devices (in case of damage, theft, or loss) and offering and selling AT&T’s insurance for different technological elements the customer’s might have at home.
Customer Service Representative
Provide information and support to the customers regarding the request, tracking, loss, instructions of use, terms & conditions, providing results and payment of the Exact Sciences colon cancer prevention kit COLOGUARD.
Customer Service Representative
Provide information and support to the customers regarding their reservations (as travelers) and listings published (as owners) on the Airbnb platform.