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Customer Support Specialist with 5+ years in healthcare and inspection services
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Competencies
Handled patient and client inquiries through calls, emails, and texts, resolving issues and ensuring satisfaction.
Conducted research using building department and property appraiser platforms to support case resolution.
Ensured accuracy of reports and maintained HIPAA compliance during customer interactions and shipment processes.
Collaborated effectively with cross-department teams and external inspectors to facilitate case closures.
Summary
Dedicated customer support professional experienced in healthcare device troubleshooting, shipment management, and detailed research. Skilled in cross-department collaboration and ensuring compliance.
Key Achievements
- Provided comprehensive patient support during Sleep Test procedures, ensuring device troubleshooting and compliance.
- Managed shipment claims and HIPAA compliance at Blackstone Medical Services, facilitating seamless internal coordination.
- Supported U.S.-based clients with report inquiries and conducted detailed research via official platforms to verify information accuracy.
Experience
Device Recovery Representative / Customer Support
Provided patient support during the Home Sleep Test (HST) process, assisting with device usage and troubleshooting., Handled inbound and outbound calls, texts, and emails., Managed UPS claims, tracked shipments, and ensured HIPAA compliance while coordinating with internal teams.
Research Specialist / Customer Support
Supported U.S.-based customers with report-related inquiries., Conducted research using Building Department and Property Appraiser platforms, ensured documentation accuracy, and collaborated with inspectors and reporting teams to close cases efficiently.