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Sales & Marketing Specialist with 8+ years of customer engagement and strategic execution
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Competencies
Applied effective communication skills to assist customers, handle inquiries, and promote products over the phone and in person.
Utilized sales strategies to convert inquiries into sales, promote memberships, and guide customers through purchasing processes.
Managed social media content and campaigns for multiple brands, analyzing metrics to improve engagement and performance.
Developed and executed marketing plans, monitored budgets, and supported new business model development through market intelligence.
Provided exceptional customer service, managed product deliveries, and maintained client relationships both remotely and in person.
Education
Languages
Summary
Experienced in customer engagement, sales promotion, and digital marketing, with a track record of enhancing brand visibility and customer satisfaction.
Key Achievements
- Successfully managed customer interactions across multiple roles, enhancing sales and customer satisfaction.
- Developed and launched marketing strategies, managing social media content and analyzing performance metrics for five brands.
- Led efforts in promoting memberships and subscription plans, contributing to revenue growth and customer base expansion.
Experience
Sales representative
Communicating with customers over the phone to assist them in placing orders and promoting memberships, Motivating customers to apply for the store credit card, Converting everyday store-related questions into sales opportunities, Handling inquiries and explaining product and service details,...
Sales representative
Assisting elderly customers with purchasing products, Answering their questions clearly, Guiding them through each step of the process, Promoting monthly memberships and subscription plans
Marketing assistant
Development and execution of marketing and advertising strategies, Social media management and content creation for five brands, Doing business intelligence on products to support the design of new business models, Promoting new content on different social media platforms, Monitoring and analysis...
Customer Service Agent
Responsible for sales and tracking product deliveries, Providing a positive customer experience, Collection management and electronic invoices, Ability to work in person or virtually with clients and other areas of the organization, Monitoring and meeting monthly objectives and metrics