Josué - Customer Service & Operations Supervisor with 5+ years in diverse service roles

Provided support via calls and reports across various service industries, focusing on client satisfaction.

Led a team, created performance reports, and managed operations at a call center.

Managed and operated delivery and forklift robots remotely for logistical services.

Interpreted and translated in English and Spanish, supporting medical and psychological services.

Opening of all the telephone lines for the different countries that we used to give service, Make reports to report the achievements per hour, Make reports for the members of my team so they could see their performance daily, Among many other activities.

Taking calls from people who tried to modify their reservations, Cancel, cancel and change the reservation.

Taking calls from people who needed to track their shipments, Providing information as well as details of the requirements to ship small parcels (less than 70 Kilograms), Shipping quotes and solving daily problems in relation to my work.