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Josué
Customer Service & Operations Supervisor with 5+ years in diverse service roles
Video resume
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Competencies
Provided support via calls and reports across various service industries, focusing on client satisfaction.
Led a team, created performance reports, and managed operations at a call center.
Managed and operated delivery and forklift robots remotely for logistical services.
Interpreted and translated in English and Spanish, supporting medical and psychological services.
Utilized Word, Excel, and PowerPoint for reporting, documentation, and presentations.
Education
Languages
Summary
Dedicated professional with extensive experience in customer support, team supervision, and operational management in diverse industries.
Key Achievements
- Supervised call centers and managed team performance reports at Atento Arboledas
- Handled reservations, shipment tracking, and customer inquiries across multiple companies
- Operated remote robots managing delivery and forklift services in a logistics environment
Experience
Lead Supervisor
Opening of all the telephone lines for the different countries that we used to give service, Make reports to report the achievements per hour, Make reports for the members of my team so they could see their performance daily, Among many other activities.
Customer Service Agent
Customer Service Agent
Taking calls from people who tried to modify their reservations, Cancel, cancel and change the reservation.
Customer Service Agent
Taking calls from people who needed to track their shipments, Providing information as well as details of the requirements to ship small parcels (less than 70 Kilograms), Shipping quotes and solving daily problems in relation to my work.