Experienced customer service specialist with a comprehensive background in financial services, online support, sales, and operations management. Skilled in handling diverse client needs and supporting business processes.
Provided support and resolution for customer inquiries and issues across various industries.
Handled account creation, maintenance, and issue resolution for banking and online services.
Collected and managed live sports data and statistics for sporting events.
Provided personalized product recommendations and sales support for Lenovo products.
Telus International
Providing support to customers in obtaining their credit report or credit score, facilitating loan or mortgage applications.
Atento Guatemala
Responsible for customer service for Disney and Star+ in Latin America. Handling account issues, logins, cancellations, and refunds.
Web Help Guatemala
In charge of customer service for Vio.com, managing hotel reservations, refund requests, date changes, and stay extensions.
24.7.ai Guatemala
Personalized advice on purchasing Lenovo products such as laptops, accessories, software, and more.
Systems Engineering
High School Diploma
Bachelor’s Degree
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Supervised customer service operations related to reservations and refunds.
24.7.ai Guatemala
Customer service for savings and checking accounts. Opening and closing accounts, balance inquiries, account statement details, and debit card issuance.
IMG ARENA
Live data and statistics collection for CONCACAF games in Guatemala City.
