This is my profileContact via CazVidJosué
Customer Service and Support Specialist with 10+ years of experience
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Competencies
Extensive experience managing inbound and outbound customer interactions, resolving questions, and providing support.
Supported troubleshooting for mobile devices, internet issues, and billing systems across multiple technology platforms.
Engaged in upselling additional services and soft retention strategies to retain customers.
Handled billing, payments, and account updates for banking, telecom, and retail clients.
Experience in purchasing, inventory management, and working with quality standards such as ISO-9000.
Education
Summary
Dedicated specialist with over a decade of experience providing exceptional customer support and technical assistance across various industries. Skilled in billing, troubleshooting, and customer retention.
Key Achievements
- Handled diverse customer interactions across multiple industries including telecommunications, banking, and retail.
- Provided troubleshooting support for a range of products such as mobile devices, internet services, and billing systems.
- Contributed to process improvements through understanding of billing, account management, and technical support functions.
Experience
Billing and Payment recovery program (PRP) agent
Inbound and outbound calls., Connect with the customer so they can update new payment information., Solve all questions on prices, new promotions also to keep the account active., Sales - additional features for the costumer account., Soft retention.
Serigraphy Shop
Customer service representative
Sales Inbound., Follow up existing orders., Billing, Soft retention.
Customer service representative
Technical support for all mobile devices like cell phone and tablets for T-Mobile, Trouble shooting internet, software, billing., Sales Inbound calls.
Customer service representative
Checking and savings account representative, customer service around these types of accounts., Full information about billing, fees, and debit cards services., Technical support for Debit cards, cancelation, activation or issue new cards around the world.
Customer service representative
Billing department, complete information about the bill, details for the Comcast monthly statements and complains., Technical support, cable-internet assistance, equipment and installation support, trouble shooting.
Sales representative
Technical support representative for DESCO, EXCELTA, CHEMTRONIX, Customer services, for the same suppliers
International Buyer
To make the purchase of several part number according the forecast., Development of new suppliers list, this is according to an evaluation of the possible suppliers related to a new project., Experience on customer service (delivery dates, Prices, Credits, etc), I have also experience in the warehouse; I can work with inventory, incoming inspection and material delivery., I can work with quality standards like ISO-9000.