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Joshua
Administrative and Customer Service Professional with diverse skills
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Competencies
Consistently maintains high typing speed and accuracy across roles, supporting data entry and communication tasks.
Provided responsive support in retail, food service, and consulting environments, resolving issues and ensuring client satisfaction.
Effectively de-escalated client and staff disputes to maintain positive relationships and service standards.
Enhanced data protection protocols and optimized remote collaboration via secure digital filing systems.
Handled troubleshooting of POS systems, venue systems, and address internet issues to ensure smooth operations.
Education
Languages
Summary
Experienced in financial data entry, customer service, team leadership, and technical troubleshooting across retail, hospitality, and consulting sectors. Skilled in digital collaboration tools and information security, with a strong focus on accuracy, customer satisfaction, and operational...
Key Achievements
- Executed high-speed financial data entry and bookkeeping with 100% accuracy at CWP CONSULTING.
- Led staff operations in high-pressure environments, ensuring seamless venue management at CLUB LOVE.
- Delivered quick, effective customer service and managed complex transactions at GIANT FOOD.
Experience
Accounting Assistant
Executed high-speed financial data entry and bookkeeping with 100% accuracy, maintaining a typing speed exceeding 25 WPM using Windows OS environments., Managed Call Tracking and documentation for multiple high-priority accounts, ensuring seamless information flow and timely delivery of financial...
Floor Manager
Led staff operations in a high-pressure environment, prioritizing Customer Service and Technical Troubleshooting of venue systems to ensure smooth daily operations., Tracked performance metrics for a team of 15+ employees, providing training on communication protocols and conflict De-escalation.,...
Customer Service Representative
Delivered rapid Customer Service in a high-volume retail setting, focusing on first-call resolution for all on-site inquiries., Managed complex transactions and returns, utilizing Upselling techniques to offer value-added services while maintaining 25 WPM typing accuracy for data entry., Trained...