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Sales and Customer Service Specialist with 4+ years in B2B and B2C environments
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Competencies
Experienced in managing HubSpot CRM to streamline customer interactions, segmentation, and follow-ups.
Certified in Inbound Sales strategies, applying consultative selling techniques to both B2B and B2C segments.
Provided personalized follow-ups, resolved customer questions, and maintained long-term client relationships.
Proficient in Microsoft Office Suite for documentation, invoicing, and communication tasks.
Education
Languages
Summary
Proven ability to support customer retention, boost sales, and manage CRM tools effectively. Skilled in consultative sales, technical support, and client follow-up, with experience in digital platform support and client segmentation.
Key Achievements
- Managed HubSpot CRM for client tracking, segmentation, and follow-ups, enhancing customer database efficiency.
- Boosted sales of fire extinguisher maintenance services through tailored customer support and proactive follow-ups.
- Handled electronic invoicing and resolved customer inquiries to improve loyalty and customer satisfaction.
Experience
Sales and Customer Service Assistant
Sales and customer service support through digital platforms., Management of HubSpot CRM for client tracking and segmentation., Post-sale follow-ups to improve long-term customer loyalty.
Sales Advisor and Fire Extinguisher Technician
Increased sales of fire extinguisher maintenance services through direct customer support and follow-ups via CRM and WhatsApp Business., Consultative counter sales, focusing on clients’ technical needs and achieving monthly targets under a commission plan., Issued electronic invoices and resolved...