José - Network Operations Engineer with 3+ years in telecommunications and customer support

Remotoen

Progressed from NOC Intern to full-time Engineer at UNE Communications, demonstrating skill development.

Provided technical support and managed escalation cases for web-based promotions and financial platforms, ensuring operational continuity.

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Resumen

Experienced Network Operations Engineer with a strong background in supporting telecom infrastructure, web-based platforms, and electronic payment systems. Skilled in incident management, customer support, and network security, with a focus on ensuring operational efficiency and client...

Logros Clave

Handled customer inquiries and technical incidents across multiple platforms, maintaining service quality and resolution documentation.

Habilidades

Network OperationsIntermediate

Supported network monitoring, incident resolution, and network infrastructure management.

Technical Support & Customer ServiceAdvanced

Provided technical assistance for web platforms, financial apps, and payment systems, solving complex user issues.

Web and Mobile PlatformsIntermediate

Supported and maintained web-based promotion and payment systems, ensuring smooth user experiences.

Database ManagementIntermediate

Worked with MySQL, PostgreSQL, and MongoDB for data validation, management, and support tasks.

IT Infrastructure & Security

Experiencia

Network Operations Center (NOC) Engineer

UNE Communications

March 2025 - Present

Started as a NOC Intern and was later hired as a full-time NOC Engineer.

Bilingual Customer Service Representative (Call Center)

United Nearshore Operations

February 2025 - Present

Technical and operational support for a web-based promotions and rebates platform for corporate clients., Creation of escalation cases for specific technical issues and follow-up until resolution, Management of promotion records for clients across multiple companies, Technical support for users...

Bilingual Customer Service and Technical Support Representative (Call Center)

Data Vimenca

November 2023 - September 2024

Technical and operational support for financial platforms, mobile applications, and electronic payment systems., Provided technical incident support for applications, Performed case diagnosis, documentation, and escalation, Used ticketing platforms for case management, Performed basic data and web...