Profesional dedicado con habilidades en soporte técnico, resolución de problemas y atención al cliente. Comprometido con la eficiencia y la satisfacción del cliente en entornos dinámicos.
Capacidad para identificar y resolver problemas técnicos de manera eficiente en diversas situaciones.
Habilidad para brindar soporte efectivo, empatía y satisfacción en cada interacción con el cliente.
Colaborar y comunicar eficazmente con colegas para alcanzar objetivos comunes.
Organizar y priorizar tareas para cumplir con los plazos establecidos de manera eficiente.
Bosch Service Solutions Costa Rica
Provided multichannel technical support (phone, chat, email, ticketing system) to end customers, ensuring timely and effective issue resolution.. Managed the full case lifecycle, from intake to resolution or escalation, ensuring accurate tracking and follow-up.. Created and documented detailed JIRA tickets for escalations to L2 and higher-level teams, including clear reproduction steps and diagnostic findings.. Maintained thorough case documentation, recording troubleshooting steps, root cause analysis, and resolutions for future reference.. Assisted customers with software and infrastructure installation, guiding them through setup and configuration processes.. Diagnosed and resolved hardware and software issues through systematic troubleshooting.. Educated customers on product usage, guidelines, and instruction manuals to reduce recurring support requests.. Collaborated with cross-functional and higher-tier support teams to ensure smooth case handoffs and faster resolution times.
High School Diploma
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