Profesional en atención al cliente con experiencia en gestión de interacciones complejas y resolución de problemas. Proporciona soluciones efectivas y mantiene altos niveles de satisfacción.
Experiencia en gestionar interacciones complejas con clientes, asegurando satisfacción y resolución de problemas.
Habilidad para transmitir información clara y concisa en múltiples canales de comunicación.
Capacidad para identificar y resolver problemas críticos de clientes de manera eficiente.
Experiencia en manejar documentación legal y de seguros con alta precisión.
GLOBAL ANTRUB, C.A.
Streamlined client navigation through complex insurance and legal documentation with 100% clarity.. Maintained a 95%+ response rate across email, phone and web form channels during peak volumes.. Achieved a 90%+ inspection completion rate by implementing a proactive follow-up system.. Advocated for fair claim outcomes to resolve objections and increase client retention. Spearheaded training for new staff member on departmental best practices and service standards.
MY PROPERTY CLAIM
Managed daily end-to-end customer interactions via phone, chat, and email for US-based clientele.. Resolved high-priority issues regarding billing disputes, order processing, and technical support.. Consistently maintained an 85% Customer Satisfaction (CSAT) rating.. Utilized CRM software to accurately track, categorize, and resolve support tickets within SLA deadlines.
Bachelor in Education
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