Joselyn

Demonstrated experience with Customer Satisfaction.

Demonstrated experience with KPI Monitoring.

Demonstrated experience with Process Improvement.

Demonstrated experience with Documentation Management.

Demonstrated experience with Data Analysis.

Manage the full customer service cycle by handling inquiries, incidents, and requests through a strategic and solution-oriented approach focused on customer satisfaction.. Consistently meet key performance indicators (KPIs) related to productivity, quality, and response times, contributing to organizational goals.. Analyze request trends and case behaviors to identify opportunities for process improvement and operational optimization.. Maintain effective communication with internal and external clients through multiple channels, ensuring clarity, empathy, and high-quality service experience.. Accurately document and track customer interactions, ensuring traceability, information control, and continuous case management improvement.. Participate in triad-based collaborative workflows to address customer needs across different operational roles, improving coordination, adaptability, and problem resolution efficiency.

Provided administrative and technical support within laboratory operations, ensuring accurate documentation management and process control.. Managed and analyzed technical data to support reporting and operational tracking.. Coordinated logistical and operational activities to maintain efficiency and continuity within research processes.. Supported the standardization and improvement of internal processes, strengthening organization, traceability, and information management.

Co-led the strategic development of an innovative pet products business focused on differentiated market solutions.. Managed cost analysis, financial structure, and supplier relationships to support business sustainability.. Designed and implemented commercial strategies focused on positioning and business growth.. Participated in business incubation programs to strengthen scalability and operational development.. Coordinated operational and production processes while ensuring quality and efficiency standards.

Managed and maintained a portfolio of delinquent accounts, implementing negotiation strategies focused on effective debt recovery.. Achieved and exceeded performance metrics related to recovery goals, compliance, and quality standards.. Analyzed customers’ financial situations to provide personalized and sustainable payment solutions.. Applied persuasive communication and objection-handling techniques to strengthen customer relationships and improve collection results.. Worked effectively in high-pressure environments while maintaining strong organization, accuracy, and results-oriented performance.