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Jose
Quality Assurance Specialist with over 10 years in Sales and Customer Service
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Competencies
Expertise in evaluating calls, providing constructive feedback, and coaching teams to enhance performance.
Proficient in developing and implementing quality standards to ensure excellence in sales and service interactions.
Skilled in managing key accounts, negotiating contracts, and fostering long-term business relationships.
Experienced in leading sales teams, conducting training sessions, and motivating staff to achieve targets.
Languages
Summary
Jose is a seasoned professional with over a decade of expertise in sales, quality assurance, and team leadership, driving performance improvements and client satisfaction.
Key Achievements
- Enhanced sales call quality and compliance through detailed evaluations and coaching at Power Handling and Remote Reps.
- Led QA operations and trained staff at Nicall Center, improving evaluation accuracy and sales techniques.
- Drove business growth by managing client relationships and exceeding sales targets as B2B Sales Representative at Spark Directory.
- Led sales teams, set targets, and improved customer satisfaction as Sales Supervisor at Press Two.
Experience
Quality Assurance Specialist
Conducted detailed evaluations of sales calls to ensure compliance with company standards., Coached sales representatives to improve communication, follow-up, and customer engagement., Provided actionable performance reports and feedback to management., Collaborated with leadership to streamline sales processes and reduce the sales cycle time.
Quality Assurance Specialist
Monitored and evaluated sales and customer service calls to ensure quality and adherence to KPIs., Delivered coaching sessions to increase sales performance and client satisfaction., Contributed to developing quality monitoring guidelines and performance metrics.
Quality Assurance, Sales Department
Oversaw QA operations for the sales division, ensuring accuracy and quality in evaluations., Trained and mentored QA staff and sales representatives on company standards and selling techniques., Identified improvement opportunities through data analysis and performance tracking., Prepared detailed reports to support strategic management decisions.
B2B Sales Representative
Managed and developed relationships with business clients across multiple industries., Generated new leads, presented solutions, and negotiated contracts to drive company growth., Consistently exceeded monthly sales targets through strategic prospecting and client retention., Collaborated with marketing and product teams to align B2B offerings with client needs.
Sales Supervisor
Led a team of sales representatives, providing training, motivation, and performance feedback., Set and achieved sales targets while ensuring high levels of customer satisfaction., Collaborated with management to implement effective sales strategies and team goals.
Skills
Video Transcript
Quality analyst
Hi, my name is Jose with over 15 years experience, strong background in sales, customer service and quality assurance. Over the years I've developed a strong passion for customer satisfaction, helping teams and myself improve in performance to meet or exceed expectations. I'm looking forward to bring my skills and experience to your team and help with the company's success. Thank you very much and have a great day.
Quality analyst/ Sales rep.
Hi, my name is Jose with over 15 years experience, strong background in sales, customer service and quality assurance. Over the years I've developed a strong passion for customer satisfaction, helping teams and myself improve in performance to meet or exceed expectations. I'm looking forward to bring my skills and experience to your team and help with the company's success. Thank you very much and have a great day.