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Customer Service/Sales Representative
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Competencies
Managed multiple construction projects from inception to completion, coordinating teams and resources effectively.
Prepared and monitored project budgets, reducing costs and avoiding overruns.
Ensured all projects adhered to safety standards, leading to zero workplace incidents over five years.
Led diverse teams of up to 50 members, fostering collaboration and professional development.
Built and maintained client relationships, securing repeat contracts and positive testimonials.
Education
Summary
Seasoned project manager specializing in construction projects, with proven ability to lead teams, manage budgets, and deliver high-quality results on time and within scope.
Key Achievements
- Led multiple large-scale construction projects, ensuring timely delivery and compliance with safety standards.
- Streamlined project workflows, reducing costs by 15% and improving team coordination across departments.
- Developed comprehensive project plans, schedules, and budgets, resulting in successful client satisfaction and repeat business.
Experience
Customer Service/Sales Representative
Exceeded monthly sales targets for commercial and personal vehicle policies, contributing to a consistent 10% month-over-month office growth., Drove revenue through cross-selling life, apartment, and tax services while managing the full policy lifecycle from quoting to documentation., Optimized lead conversion by systematically following up on cold and warm leads and re-engaging historical prospects via detailed quote reports., Managed complex client accounts using industry tools like Agency Matrix and TurboRater, handling multi-line insurance claims, renewals, and payments.
CSR / Courier Cargo Operator
Supervised a high-volume customer service team, managing inbound/outbound communications via WhatsApp Business and delegating daily tasks to resolve client and subcontractor claims., Optimized inventory and data management using Excel and internal systems, automating customer notification processes and ensuring accurate real-time package tracking., Served as Safety Delegate, conducting risk assessments and prevention workshops while overseeing office health and sanitation protocols.
Full Time Missionary
Led and mentored 40+ staff across 3 regions, implementing coaching programs that increased goal achievement by 40% per territory., Directed international logistics and travel for personnel, including flight booking, lodging, and multi-city transportation schedules., Managed executive operations for the Mission President, including data reporting, inventory distribution for 10 cities, and meeting preparation.