Jose - Welcome to CazVid!

Demonstrated experience with Technical assistance.

Demonstrated experience with Case tracking.

Demonstrated experience with Quality standards.

Conducting textual and oral translations to medical staff and patients on the medical area.

Provide technical assistance to Spanish/English-speaking customers, resolving issues related to devices and services., Responsible for case tracking using CRM tools, following quality standards, and contributing to a fast-paced, results-driven team environment.

Provided professional support to customers regarding device-related inquiries, including troubleshooting, warranty policies, returns, and order issues., Assisted customers with the process of obtaining new devices, ensuring a seamless and efficient experience., Delivered accurate information and timely resolutions through CRM Tools (Zendesk), maintaining high standards of quality and customer satisfaction.