Versatile professional with over 8 years of supporting real estate, legal, customer service, and administrative operations.
Provided customer support via phone, email, and social media in bilingual environments.
Handled database creation, maintenance, and data analysis across various roles.
Organized schedules, coordinated appointments, and managed correspondence for clients and teams.
Drafted legal documents, transcribed recordings, and assisted in financial record keeping.
PowerISA
Answering phone calls, emails, and scheduling appointments., Managing calendars and reminders for property showings, meetings, and deadlines., Handling paperwork for listings, contracts, disclosures, and closings., Maintaining client databases and CRM systems., Following up with leads, buyers, and...
GoGoGrandparent
Managed daily email correspondence, scheduled meetings, and organized calendars for multiple clients., Handled customer service communications via email and social media, ensuring timely and professional responses., Maintained CRM systems, updated client records, and supported e-commerce operations...
LegalSoft
Transcribed audio recordings from interviews or meetings for further analysis or documentation purposes., Monitored case progress and provided status updates to clients regularly., Handled data entry tasks efficiently while ensuring accuracy of information entered into databases or spreadsheets.,...
Sharks Sports and Entertainment
Bachelor's
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Communicated effectively in English and Spanish with clients, legal, and customer service contexts.
Assisted in daily bookkeeping tasks including recording transactions, reconciling accounts, and maintaining financial records., Managed accounts payable and receivable: monitored due dates, posted payments, and followed up on outstanding balances., Maintained accurate filing systems for financial...
Taskus Mexico
Evaluated teammates interactions via calls and emails., Analyzed and reported data., Client level presentations showing KPI's., Creation and planification of action plans with collaboration with the operations team and the QA department., Trained potential Quality Analysts and prepared...
Taskus Mexico
Communicated with management when customer issues escalated and worked to find resolution., Identified and responded to customer requests and concerns through email and phone for both English and Spanish speaking customers., Answered up to 30 to 35 calls per day in a busy, fast paced office both in...
