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Competencias
Experiencia demostrada en Team Collaboration.
Experiencia demostrada en Task Management.
Experiencia demostrada en Detail Orientation.
Experiencia demostrada en Data Analysis.
Experiencia demostrada en Critical Thinking.
Educacion
Experiencia
CUSTOMER PROTECTION TEAM MANAGER
Led a team responsible for conducting in-depth reviews of customer transactions to identify and mitigate financial risks, including fraud and money laundering., Oversaw daily operations, ensuring consistent adherence to internal policies and international regulatory standards., Provided guidance and support to analysts in evaluating documentation, flagging suspicious activity, and escalating high-risk cases.
FRAUD SQUAD INVESTIGATOR
Specialized in identifying, analyzing, and dismantling complex financial fraud schemes across global markets., Reviewed suspicious transactions, chargebacks, and behavioral patterns to uncover fraudulent activity and prevent financial loss., Conducted deep-dive investigations into modus operandi used by fraudsters, staying ahead of evolving tactics and emerging threats.
CUSTOMER PROTECTION ASSOCIATE
Conducted in-depth reviews of customer transactions to detect and mitigate fraud, money laundering, and other financial risks., Evaluated documentation, flagged suspicious activity, and ensured compliance with internal policies and international regulations., Collaborated with compliance teams to investigate alerts, document findings, and support secure, timely delivery of remittance services.
CUSTOMER SERVICE SUPERVISOR
Oversaw daily operations across multiple retail locations, ensuring each store met performance goals and delivered exceptional customer service., Led and coached frontline teams, analyzing sales data, and implementing strategies to boost revenue and efficiency.
CUSTOMER SERVICE REPRESENTATIVE
Provided front-line support for Amazon customers via phone, chat, and email, assisting with a wide range of inquiries., Resolved concerns efficiently while maintaining a high level of empathy and professionalism.