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Customer Service & Interpretation professional with 5+ years of diverse client engagements
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Competencies
Delivered knowledgeable, friendly service handling claims, queries, and problem resolution across multiple roles.
Performed simultaneous and consecutive translation in workplace and conference settings, ensuring contextual accuracy.
Maintained detailed records of customer claims and interpreted sessions with attention to confidentiality and correctness.
Utilized Microsoft Office tools for documentation, communication, and data entry in customer service and sales roles.
Engaged customers through product presentation, needs analysis, and relationship building to meet sales objectives.
Education
Languages
Summary
Experienced professional skilled in customer support, technical interpretation, and sales. Adept at maintaining confidentiality, resolving issues, and fostering strong client relationships across diverse industries.
Key Achievements
- Provided real-time conference call interpretation, maintaining accuracy and confidentiality for sensitive business discussions.
- Enhanced customer satisfaction at Samsung USA by resolving claims efficiently, following up promptly, and de-escalating tense situations.
- Built and maintained customer relationships at AT&T through product knowledge, needs assessment, and post-installation follow-up.
Experience
Spanish Interpreter
Upheld original emotion, tone, context and content of original messages., Interpreted conference calls and other workplace communications in real-time., Maintained confidentiality of data during interpreting sessions due to sensitive nature of discussions., Provided appropriate contextual...
Customer Service Representative
Handled claims for faulty products. Followed up with customers concerns. Made sure that their claims were processed in a timely manner and if needed requested and submitted required documentation., Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.,...
Sales Representative
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service., Contacted new and existing customers to outline benefits of products., Monitored customer order process and addressed customer issues., Fostered relationships with customers to...