Jose - Remote Tech Support Agent with 20+ years of industry experience

Monterrey, Nuevo León, MexicoRemoteen

Managed operations involving 12 supervisors and over 200 agents in tech support and customer service roles

Progressed from customer service agent to operations manager across multiple companies including TechSupport and AOL

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced in managing large support teams, providing technical assistance, and utilizing CRM & ERP systems.

Gained diverse experience in CRM and ERP software applications in a fast-paced environment

Customer SupportExpert

Provided exceptional technical support and customer service across various roles and companies

Operations ManagementAdvanced

Handled team supervision and process optimization for large customer service teams

Technical SupportExpert

Resolved diverse technical issues in a support desk environment with over 20 years of experience

CRM and ERP SoftwareIntermediate

Utilized CRM and ERP tools to manage customer information and streamline workflows

Communication & SalesAdvanced

Engaged in retention, call selling, and pre-sales activities across multiple roles

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